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Refund Policy

Last updated: [date]

At a glance

$9 to begin Non-refundable, because your book is made as soon as you finish the prompts.

$44 only if you approve Read your PDF first. If you'd rather not print, you're never charged.

Something wrong? We'll fix it Damaged or misprinted books are reprinted, or refunded if you prefer.

Every Mimos book is made for one person, from your words and your photos. Because of that, the way refunds work is a little different from a regular shop. Here's exactly how it works.

The $9 to begin

Your $9 opens the prompts and pays for your book to be written and illustrated. We create the PDF version of your book as soon as you finish the prompts, so this payment is non-refundable.

When you pay it, you'll be asked to confirm that your book will be made straight away and that you understand you won't be able to cancel it once that has started.

The $44 when you approve

You only pay the remaining $44 once you've read your book as a PDF and decided you want it printed. If you'd rather not go ahead, simply don't approve it. You won't be charged anything more, and there's nothing to cancel.

Once you approve, your book goes to print. Because it's personalised and made to order, we can't accept returns or offer refunds for a change of mind once it has been approved.

If something is wrong with your book

If your book arrives damaged, has a printing fault, or isn't the book you approved, we'll put it right. Email us within 30 days of delivery with your order number and a photo of the problem, and we'll reprint and resend it at no cost, or refund you in full if you'd prefer.

This doesn't cover anything that was in the PDF you approved, such as spelling in your own answers, so please read your PDF carefully before approving it.

If your book doesn't arrive

If your book hasn't arrived within [X] days of approval, let us know. We'll track it down, and if it's been lost, we'll print and send a new one at no cost.

Shipping costs

Shipping is non-refundable, except where we're refunding you because of a problem on our side.

How refunds are paid

Approved refunds are made to your original payment method within 14 days. Depending on your bank, it may take a few more days to appear.

Your legal rights

Nothing in this policy affects your statutory rights, including your rights if a product is faulty.

Questions

Write to us at hello@mimosbooks.com and a team member will respond within 2 to 3 business days.

[Legal company name] · [Registered address] · [Company registration number]

Questions about an order?

Write to us and a team member will respond within 2 to 3 business days.